Pilgrim's Way

Pilgrims Way Primary
Village Acedemy

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Family Liaison Officer

My name is Helen Fennell (the families and children know me as Helen) and I am the Family Liaison Officer (FLO) for Pilgrims' Way Primary School.

My hours of work are Monday to Friday 8.30am to 4pm.

I am usually available on the playground every morning and afternoon, or pop into the office and make an appointment to see me.

 What can I do for you?

* My role is to provide pastoral support to parents/carers and children at Pilgrims' Way.

* Show you how to help your children at home and school.

* Someone to speak to when things are difficult at home or school.

* Create a closer link between home and school life, to advise and support.

* Support the emotional wellbeing of children in school.

* I will do my best to help with any query large or small.

I work to encourage parental involvement within school and liaise with all school staff working closely with Mrs Smith, SENCO, always in the best interests of the children and their families.

There is a lot of help available to families and I am always happy to advise and signpost if necessary.

Let me be a listening ear, I am here to help.

 Helen (FLO)

Phone: 01227 760084

Email: flo@pilgrims-way.kent.sch.uk

Parent / Teacher Consultations

We offer a parent/ teacher consultation every term to enable you to discuss your child’s progress and any concerns you may have. Throughout the year we also hold a number of “open afternoons” at which your child can show you all the wonderful work they’ve done. Once a year, an annual report is produced which contains all of your child’s test scores and sets out targets for the next year. Children also have targets in English and Maths which are reviewed on a termly basis.

Parental help in school

We welcome all parents or grandparents who would like to help in the school, please contact your child’s class teacher if you have any spare time.  In keeping with our Child Protection policies regular visitors would be subject to an Enhanced Disclosure Check. Please contact Mrs Emma Campbell, Deputy Headteacher, on school number T: 01227 760084

Complaints Procedure

Parents are encouraged to contact the class teacher in the first instance should they wish to discuss any concerns; the Headteacher and Principal are available, normally by appointment, to discuss any matters relating to the school. Should these avenues not resolve any matter satisfactorily then the Chairman of the Governing Body can be contacted via the school. If you remain dissatisfied all parents have the legal right to contact the Secretary of State for Education. A copy of the Veritas Complaints Policy can be found on the Veritas Multi Academy Trust Website.